Privacy Policy


  1. Our Commitment to Privacy
  2. Cookies & Similar Technologies
  3. How We Use Your Information

This Privacy Policy (the “Policy”) applies to customer information collected and used by JBS USA Food Company and its affiliates (“JBS”) on this web site, any related subdomains, microsites and any JBS mobile web site (collectively, the “Site”), over the telephone, through email, through the mail, or through any other method. Please take a moment to read this Policy which explains the type of information we collect, how that information is used, to whom it is disclosed, and how it is safeguarded. By using the Site, purchasing products over the phone, and shopping, you agree to the terms of this Policy and our use of your information as described in this Policy.

At JBS we respect our customers and understand that you are concerned about privacy and the use of your personal information. We provide this explanation about our information practices to show you our commitment to protect your privacy.

1. Our Commitment to Privacy

We collect information, including personal information, from you in a variety of ways when you interact with JBS, by phone, through mail and email, and through our Site. We collect and store the following types of information: your name, home address, email address, telephone number, mobile phone number, precise location information, mobile device identification, site traffic information, credit card number, and purchase and order information. Such information may be collected, for instance, when:

  • You follow the checkout process and make an online purchase, return or exchange;
  • You create a personalized shipping account for your convenience;
  • You sign up to receive promotional emails (including offers and sales alerts);
  • You submit a request to our Customer Service;
  • You use and navigate our Site;
  • You click on sponsored links or third-party advertisements;
  • You install, use, and navigate our mobile applications and/or mobile website;
  • You participate or use JBS’s pages on social media sites, such as Facebook, Twitter, YouTube, Pinterest and Instagram; and
  • You order products from JBS through the Site, on the telephone, or through the mail.

We may receive information about you from other sources and third parties. For instance, we may obtain information from companies to enhance our existing customer information, such as improving the accuracy of the information we have about our customers.

We may ask you to submit information about other people if you order a gift to be sent directly to the recipient.

We may ask you for personally-identifying information at other times, such as if you enter into a promotion, communicate with us, or complete a survey. If you opt-in to receive information regarding a promotion, you give us your consent to share your name and e-mail address with the third party offering the promotion or the third party who may forward marketing or other materials on our behalf. If you no longer wish to receive promotional email from JBS, please unsubscribe as directed.

2. Cookies & Similar Technologies

We may automatically gather general statistical information about our Site, including IP addresses, browsers, pages viewed, number of visitors, goods and services purchased, transactions completed, etc. To do this, we use action tags and cookies provided by our third party site analytics and marketing partners. Although these partners log the information coming from our Site on our behalf, we authorize how that data may and may not be used.
Our web-site analytics partners use this data in an aggregated format to determine how visitors use our Site so we can improve website experiences. In addition, this information is used to better serve you with appropriate and relevant marketing offers.

JBS partners with reputable outside vendors to serve relevant advertising to our customers on other sites on the web. In order to facilitate this, we use cookies to store and track information on our web site. This information is anonymized and no personally identifiable information is transferred from JBS. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. Generally, we use cookies to remind us who you are and enable us to access your account information so you do not have to re-enter it on subsequent visits; gather statistical information about usage by registered or unregistered users, research visiting patterns, and provide our own enhanced online display advertising tailored to your interests. If you do not wish to see ads from JBS, you can disable cookies on your computer, however, upon doing so, you will not be able to purchase JBS products online.

3. How We Use Your Information

We use the information we collect to carry-on our core business functions, such as: (i) evaluating your personal interactions with us to enhance your shopping experience; (ii) to improve our marketing and promotional efforts; (iii) to statistically analyze site usage; (iv) to improve our content and product offerings; (v) to customize our site’s content, layout, and services; (vi) to process, purchase, return or exchange transactions; (vii) to communicate with you; and (viii) diagnose problems with our servers, manage, and enhance our Site.

In addition, we may share personally identifiable information with unaffiliated third parties if (1) you request or authorize it, (2) the information is provided to help complete a transaction for you, (3) the information is provided to comply with law, applicable regulations, court orders or subpoenas, to enforce our Terms of Use or other agreements, or to protect our rights, property or safety, or the rights, property or safety of our users or others, (4) the disclosure is done as part of a purchase, transfer or sale of services or assets (e.g., in the event that we sell assets to another party, customer information may be one of the transferred assets), (5) the information is provided to our agents, outside vendors or service providers to perform functions on our behalf, (6) the third parties provide goods or services that we believe may be of interest to you, or (7) the information is provided to such third parties as otherwise described in this Policy. We may use your information to deliver information to you that, in some cases, is targeted to your interests, such as targeted banners, new products, services and promotions. At times we may ask you to provide us voluntarily with additional information regarding your personal or business interests, experience or requests, which we may use to customize our products and services for you.

As part of your business relationship with JBS, you will be asked to supply us with your postal address and/or phone number. Regardless of whether this is a wired or wireless phone number or whether this number is listed on the Do-Not-Call Registry, you consent to being contacted by JBS (and/or its designated agents) at this number, for any purpose (including sales, marketing and promotional offers) and by any means (including autodialed or prerecorded voice calls and text messages made with an automatic telephone dialing system). In this regard, you specifically acknowledge and understand that you may incur, and will bear sole responsibility for, charges related to these incoming calls or messages. You may also receive periodic mailings from us or from other reputable companies.